Cornish Hampers and Gifts takes your privacy very seriously and we are bound by the Data Protection Principles contained in the Data Protection Act 1998.
Our Privacy Policy outlines how we collect, manage and disclose your personal information and ensure that it remains confidential and secure. Your use of this website constitutes acceptance of the terms of this Policy.
Our Privacy Policy will be reviewed from time to time to take account of new laws and technology and any changes to our operational processes and any amendments to this Policy will be incorporated in an updated version on this page. Your subsequent use of the website constitutes acceptance of those changes. Any information we hold will be governed by our most recent Privacy Policy.
1. Use of Information
Cornish Hampers and Gifts collects certain information to be able to offer its range of services to its clients. Cornish Hampers and Gifts will use your information for the purpose of assisting you with your purchasing requirements.
We will collect and maintain this information through the use of this website via the form in our contact page and products purchased. The type of information may include (but is not limited to) name, telephone number and email address.
We use this information for:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may follow up, by e-mail, phone, fax or mail
- Unless you advise us to the contrary, for marketing and market research purposes, we may periodically send you promotional e-mails about our services, or other information which we think you may find interesting.
2. Security of Information
We take the safeguarding of your data very seriously. All personal information in our possession is held securely. Only our authorised employees are permitted access to your information, strictly for business purposes.
3. Your Rights
Subject to its stated exceptions, the Data Protection Act entitles you to obtain a copy of any personal information which we hold concerning you and for you to advise us of any perceived inaccuracy.
Should you wish to exercise this right at any time please write to us verifying your identity and confirming the information you require. We may charge you a reasonable fee to cover our costs in complying with your request to provide you with the required information.
You may request at any time that we amend, update or (subject to our necessary legal, regulatory and business requirements) delete personal information which we hold concerning you. Please contact us to ask us to make these changes on your behalf.
If you have any questions concerning our Privacy Policy, or you would like to change your personal information, or you would like to make a complaint concerning any action of ours which you consider is in breach of our Policy please contact us directly.
4. How we collect your data
Information may be submitted on our website:
Public Area
If you wish to buy a product via the website you will be asked to provide your contact details for the purposes of doing business with us.
Cookies
How we use Cookies
We use a number of different cookies on our website to help us improve performance. Cookies are small text files that help us anonymously identify your browser from page to page and from visit to visit. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance. Alternatively, you can search the internet for other independent information on cookies.
The following information describes the cookies we use on this site and what they are used for. Currently we operate an ‘implied consent’ policy which means that we assume by your continued use of the site that you are happy for us to put a cookie on your computer. If you are not happy, then you should either not use this site, or you should delete our cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting ( such as “Incognito” in Chrome, “InPrivate” in Internet Explorer, “Private Browsing” in Firefox and Safari). You can also change your browser settings to disable cookies or to be advised when cookies are sent to your computer. However this may impair your use of and access to our website so we advise that you leave cookies enabled.
Persistent Cookies for Site Analytics and Performance
Google Analytics
We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
pecific terms are tailored and change from time to time, and a link to the relevant terms will be included representing the relevant service during proposal, offer or initial contract stage. Copies of specific terms are available on request..
LAW
These terms and conditions shall be governed by and construed in accordance with English law and you hereby submit to the non-exclusive jurisdiction of the English Courts.
COMPLAINTS PROCEDURES
If you have any complaints, or have a dispute, we will act swiftly to resolve them. If you feel you are entitled to a refund on any of our services, we will act swiftly to resolve the matter.
We aim to give good service and value for money, however we recognise that from time to time issues can arise that need to be escalated. The following section gives information on how to contact us, and what to do if you have a complaint.
Step one: how to contact us.
If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our Customer Support teams, you may send your complaint in writing to:
Customer Support Team
Cornish Hampers and Gifts
hello@cornishhampersandgifts.com
You should expect to receive a response to your query within five working days of us receiving your correspondence.
Step two: what we will do.
On receipt of your complaint our Customer Support Team will thoroughly investigate any issues raised and propose a course of action for resolution within a further 5 working days.
Step three: if you are not satisfied.
If you are not satisfied with the action we plan to take, you should request that your complaint be sent by recorded delivery to;
The Managing Director
Cornish Hampers and Gifts
hello@cornishhampersandgifts.com
You should expect to receive a response to your query within a further 10 workings days of us receiving this correspondence.
Step four: what we will do
On receipt of your complaint our Managing Director or a member of the senior management team will thoroughly investigate any issues raised and propose a course of action for resolution.
ABUSE
Should one of our clients or users be sending spam or abusing our service in any way, please email hello@cornishhampersandgifts.com and one of our technical team will promptly investigate and respond within five working days of us receiving your correspondence.
Please place your order today to reserve your preferred Christmas delivery date.