Shipping policy

Delivery

During peak times like Christmas, Mother’s Day, Father’s Day, and similar occasions, deliveries may be postponed by up to 24 hours. Although this is exceedingly rare, it can occur occasionally.

Kindly be aware that if you place an order on Saturday before 12 PM, it may arrive on either Sunday or Monday. Most of the time, it will be delivered on Monday; however, some delivery offices do operate on Sundays, so there is a possibility that a small percentage of orders may arrive on that day.

A tracking number will be provided in your order confirmation. Please remember that it is your responsibility to track the shipment or to share the tracking information with the recipient so they can monitor it. If they will not be available on the scheduled delivery date, please make arrangements for the parcel to be left in a secure location or with a neighbour. Unfortunately, we do not issue refunds if you are not home to receive the package and a delivery attempt was made.

Non-Delivery

It is your obligation to ensure that suitable arrangements are in place to accept your delivery. The courier will make three attempts to deliver the parcel before returning it to us. If you are unable to receive the delivery at the designated address on the date and time specified by the courier for any reason, please reach out to the courier directly to schedule an alternative delivery time or location. Alternatively, you may request the courier to deliver the parcel to a neighbour, leave it in a designated safe location (at your own risk), or upgrade your delivery to a timed or weekend delivery slot.

Resends

In the aforementioned situations, if the customer desires to have the goods resent, this will be at the customer’s expense and will incur the standard delivery charge. The original hamper products will be resent without any substitutions.